Welcome to IDAssist
IDAssist is designed to get you printing again quickly if you experience any technical difficulties with your direct-to-card printers. Technical support will be provided over the phone, email, or webchat – whatever suits you best.
What Does IDAssist Offer You?
Tailored Staff Training / Installation & Set-Up
Bespoke staff training in setting up, running and maintaining your printer. This will extend your printer’s lifespan. This training is particularly important in demanding, intensive usage environments.
We will help you install and set up your new printer and software, so you don’t need to become a technical expert yourself. After you’re up and running we’ll check in with your to see how you’re getting on and to see if we can make any further suggestions.
Fast Access to Consumables & Printer Expertise
Sudden busy periods often catch out the most well-organised people. With IDAssist Pro’s FREE same-day dispatch from our central UK warehouse, you don’t need to worry.
It’s essential to use genuine printer ribbons, to clean your printer after every 1,000 prints, and to use high-quality badges or passes. Failure to do so can invalidate your printer’s warranty. With IDAssist Pro, you can purchase all of these with FREE shipping – saving you time, money and extending your printer’s lifespan.
A Contingency Plan
If something doesn’t look or sound right, just contact IDAssist Pro for priority access to expert technical support with a same-day response on working weekdays (9am-5pm).
Every unforeseen problem needs a solution or backup plan, in a live working environment. If your printer develops a fault, IDAssist Pro subscribers receive a printer on loan (Mainland UK only) while we inspect and repair your printer.
If you don’t have an IDAssist plan in place, you can easily sign up to receive technical support below.
Annual plans cost £150 + VAT, or you can spread the cost by setting up a monthly direct debit*.
When you sign up to a monthly IDAssist plan, the first payment will be taken upfront.
*Please note that if you opt to pay through monthly direct debit, you will not be eligible for a loan printer until a minimum of 3 rolling months of your subscription have been paid.